Returns and Refund Policy
Effective Date: [10-09-2024]
1. Overview
At DesiWearMart.com, we strive to ensure you are completely satisfied with your purchase of sarees. If you receive a wrong order or if there are issues with your order, we are here to help. Please review our returns and refund policy below for details on how to return or exchange items.
2. Return Period
You may return items within 7 days from the date of receipt. Returns must be initiated within this 7-day period to be eligible for a refund or exchange.
3. Condition of Returned Items
- Original Packing: All returned items must be in their original packaging, with tags and labels intact. Items should be in unused and resalable condition.
- Packing: Please ensure the saree is packed securely to prevent damage during transit.
4. Eligibility for Returns
- Wrong Orders: We accept returns for items that were sent incorrectly, such as wrong size, color, or style.
- Exchange: We offer exchanges only for wrong orders. Please follow the return process outlined below to request an exchange.
5. Non-Eligible Returns
- Color or Size Change: Returns or exchanges based on a change of mind regarding color or size are not accepted.
- Incorrect Address: Orders placed with incorrect addresses provided at checkout are not eligible for return or exchange. Please verify your shipping details before placing an order.
6. Return Process
To initiate a return:
- Contact Us: Email us at [Insert Email Address] with your order number and details of the issue. If eligible, we will provide instructions for returning the item.
- Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.
- Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria.
7. Refunds and Exchanges
- Refunds: If your return is approved, we will process a refund to the original payment method. Refunds typically take 7-10 business days to reflect in your account, depending on your payment provider.
- Exchanges: For eligible exchanges, we will dispatch the correct item once the returned item is received and inspected.
8. Contact Information
For any questions or to initiate a return, please contact our customer support team:
DesiWearMart.com
Neshvilla Road
Dehradun, Uttarakhand, India
Email: [contact@desiwearmart.com]
Phone: [8218970145]
9. Policy Changes
We may update this Returns and Refund Policy from time to time. Any changes will be posted on this page, and the effective date will be revised accordingly. Please review this policy periodically for any updates.